Returnable Packaging
Know where your returnable packaging is recorded
Packaging can move from your warehouse to a customer, from a vendor to your warehouse, between the customer’s stores, and back through a courier collection. Returnable Packaging records those movements in Business Central and shows balances for your own locations, customer and vendor locations.
- Record receipts and sales issues
- Track transfers and customer returns
- Track vendor receipts
- Review packaging balances by location
Record receipts and sales issues
Register packaging receipts and include packaging issues in the sales order and shipment process.
- Record incoming packaging quantities
- Include issues in sales orders and shipments
Follow transfers between locations
Record movements between your Business Central locations, between customer or vendor locations, and between your locations and a customer’s or vendor’s locations.
- Move packaging between warehouses
- Record transfers involving customer locations
- Record transfers involving vendor locations
Register packaging returned by customers
Record returns to your warehouse, including packaging collected from a customer location and delivered back by a courier.
- Register customer returns
- Include courier-collected packaging
Review balances and transaction history
Monitor packaging quantities by location and use reports to review the transactions behind those balances.
- Check warehouse, customer and vendor balances
- Review packaging transaction reports
Returnable Packaging in practice
A company delivers goods to several stores belonging to the same customer, using returnable crates and pallets. Packaging is issued with the sales shipment, but it does not always return from the store that received it. The customer may move some of it to another location before arranging collection, making the original delivery record only part of the picture.
Returnable Packaging records the initial issue from the warehouse and the later transfer between customer locations. When a courier collects the packaging from the second store and brings it back, the team registers the return to the receiving warehouse. The records can therefore follow the full route, including movements that take place outside the original sales delivery.
The warehouse or customer service team can then review the packaging balance for each location and the transactions behind it. Before contacting the customer about missing crates, staff can check whether they were moved to another store or already returned to a different warehouse. Receipts, issues, transfers and returns provide a shared record for reconciling quantities with the customer and planning the next collection.